Frequently Asked Questions
Does the price include VAT?
- We don't charge VAT.
What is the delivery charge?
- Standard delivery charge is between £3-£10 depending on the size of the parcel.
Is the artwork set up included in the price?
- Yes, we've decided to make it simple for the customer and the process of digitizing the logo/graphic is included in the final price you see on the product page.
What is your turnaround time?
- We endevour to get your order to you within 5-7 days after you've placed your order. For large orders the delivery times will be confirmed with you.
Can I be sure that the embroidery service you provide is of high quality?
- We only use modern, top of the range machinery which produces great results and we are confident that you will receive a high quality product. We also have a very experienced logo/graphic digitizer which transforms your logo into a high quality digitized image for embroidery.
What file types do you accept?
- We accept jpg, png, gif, tiff, jpeg, ai, cdr, psd, bmp, pdf and others.
What if I want the embroidery to appear on a different part of the garment?
What about embroidery on caps and embroidery in larger sizes?